Policies
- Anyone who visits our site and/or decides to use our products and services has agreed to abide by our policies.
- These are the Policies guiding our products and services.
- Where a specific product and/or service has its own Policies, that one supersedes these General Policies.
Fashion
- Returns are generally not accepted, only on some conditions (refer to dresses Policies below).
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Fabric
- Customers may request a sample of the fabric at their own cost.
Dress
- Exchanges may be accepted in some conditions, example, due to size mismatch.
Properties
- We will do our best to describe the property as best as we can.
Customers have the right to request for a view of the property,
in which case the customer has to provisde a means of transportation or bear the cost of transportation of our staff.
A service fee, which will be reimbursed if a customer engages our services (buys or rents a property), otherwise nonrefundable, will be charged for property inspection.
Machinery
- Machinery for hiring are to be driven and used by our own approved drivers.
- One may hire a machinery for a specific work, which will usually take less than a day, or for a specific number of days.
- Before any engagement, the work to be done has to be accessed by member(s) of our staff.
- For a customer's work to be assessed, a means of transportation has to be provided by the customer or bear the cost of transportation of our staff.
A service fee, which will be reimbursed if a customer engages our services, otherwise nonrefundable, will be charged for site inspection.
Shipping
- In Ghana, our main mode of shipment will be the use (V)VIP parcel service or any other major Transport Union Service.
The Ghana Post or any reliable Courier Service may also be used.
- Outside Ghana, Ghana Post will be our preferred shipping line, unless agreed with the customer otherwise.
- The customer may also request his/her own mode shipment, example, DHL, at his/her own cost.
Payment
- Locally, Mobile Money (MTN MoMo preferred) is the approved mode of payment.
Customers may also make cash payment to our approved staff/agent on-site.
- International customers may send payments through Paypal